Returns, Refunds and Complaints at Florist Wennington

Our Fresh Flowers Guarantee in Wennington

At Florist Wennington, we are passionate about delivering stunning, fresh flowers to households and businesses across Wennington and the surrounding areas. As a trusted local florist, your satisfaction is our highest priority. Every arrangement that leaves our shop is created with care and attention to guarantee freshness and longevity.

Damaged-on-Arrival Policy

We take every possible precaution to ensure your flowers arrive in pristine condition. However, if your order arrives damaged or flowers are noticeably wilted on arrival, please let us know as soon as possible. For us to assist you effectively, contact us within 24 hours of receipt with photographs of the damage and details of your order. This allows us to promptly review your case and take the necessary steps to resolve any issues.

Freshness Window

We guarantee that all our fresh floral arrangements will remain beautiful for a minimum of 5 days from delivery, provided they are cared for according to the guidance supplied. Should you experience a loss of freshness within this window that cannot be attributed to environmental conditions or lack of care, please notify us immediately. Our team will assess the situation and determine the best course of action to uphold our fresh flowers guarantee, ensuring peace of mind for every customer in Wennington.

Refund and Replacement Options

Your satisfaction is at the heart of everything we do. If your flowers are received in unsatisfactory condition, or if the freshness guarantee is not met, we offer the following options:

• Full Refund: If you do not wish for a replacement and your complaint is found to be justified, we will process a full refund to the original payment method.
• Free Replacement: We can promptly send out a fresh arrangement at no extra cost, delivered to your Wennington address or recipient.
• Partial Refund or Store Credit: Where appropriate, we offer partial refunds or store credit for future purchases as an alternative solution.

We aim to process all approved refunds and replacements as quickly as possible, usually within 2-5 working days of resolving your complaint.

The Complaints Process

Should you wish to make a complaint regarding your experience with Florist Wennington, we welcome your feedback. Here is how the process works:

1. Contact Us: Please get in touch with your order details and a clear description of your complaint (include photographs if relevant).
2. Assessment: Our team will review your complaint promptly and investigate any issues with your order or service.
3. Resolution: We aim to acknowledge your complaint within one working day and resolve it fully within five working days.

Your experience matters to us, and we are committed to turning any negative situation into a positive one.

Why Choose Florist Wennington?

Florist Wennington stands by a reputation built on trust, quality, and customer care. We proudly serve families, individuals, and businesses throughout the Wennington area, ensuring every bouquet or arrangement is crafted fresh and delivered with the highest standards. When you choose us, you are assured of a genuine local florist who is always here to support your needs and guarantee your delight with every order.

If you have any questions regarding our returns, refunds, and complaints policy, please refer to your order confirmation or visit us in-store. Thank you for trusting Florist Wennington with your floral needs.