These Terms & Conditions govern your use of the Florist Wennington e-commerce flower delivery service, as well as all orders placed via our website or associated online platforms. Please read these Terms & Conditions carefully before placing an order for flowers or related products with us. These terms apply to customers in Wennington and the surrounding areas covered by our delivery service.
For the purpose of these Terms & Conditions:
By making use of our website and placing an order for flower delivery via Florist Wennington, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not accept these terms, you should not order flowers or related products from our online store.
These terms specifically cover flower delivery services in Wennington and its surrounding areas as defined by our delivery policy. Please review service availability before placing your order.
All orders must be placed through the Florist Wennington website or our official online portals. The process is as follows:
We reserve the right to decline or cancel any orders in our sole discretion, including where products are unavailable, payment cannot be processed, or if the order is in breach of these Terms & Conditions.
Whilst Florist Wennington aims to provide fresh flowers as displayed on our website, all flowers and associated items are subject to seasonal availability. In rare cases, we may substitute specific flowers or packaging due to supply limitations. Any substitutions will be of equal or higher value and as close as possible in style and colour to your chosen design. Substitutions do not entitle you to a refund unless the replacement is deemed unsuitable under consumer law.
Florist Wennington delivers across Wennington and immediately surrounding locations. Please check our delivery coverage before placing your order. Delivery slots are offered on a best-effort basis, and while we will take reasonable steps to deliver on your preferred date, we cannot guarantee specific delivery times. In the event of delivery delays beyond our control (e.g. adverse weather, transport issues, or unforeseen circumstances), we will contact you as soon as possible to reschedule or advise on alternative arrangements.
It is the customer’s responsibility to provide accurate delivery address and contact details. Florist Wennington cannot accept liability for late, missed, or undelivered orders due to incorrect address information or the recipient not being present at the time of delivery. If re-delivery is required, additional charges may apply.
Payment for orders must be made in full at the time of placing your order. Florist Wennington accepts a range of secure online payment methods, including (but not limited to) debit and credit cards through our payment gateway providers. All transactions are processed using secure encryption technology to safeguard your financial details.
We do not accept cash on delivery or payment by cheque for online orders. Your order will not be processed or dispatched for delivery until we have received and authorised payment in full. Any promotional discounts or voucher codes must be entered at checkout and cannot be applied retrospectively to completed orders.
All prices listed on the Florist Wennington website are shown in pounds sterling (GBP) and include Value Added Tax (VAT) where applicable. The total price payable for your order is displayed prior to payment and includes all applicable charges for flower delivery within Wennington and specified areas.
Florist Wennington reserves the right to change prices at any time, but such changes will not affect confirmed orders unless due to a manifest error in pricing or legal requirements.
If you wish to cancel or amend your order, please contact us as soon as possible after placing your order. Cancellations or changes must be requested at least 24 hours in advance of the scheduled delivery date. After this time, we may already have begun preparing your order and cannot guarantee that changes or cancellations will be possible.
Orders cancelled with sufficient notice will be refunded in full to the original payment method. For late cancellations or if the order has already been dispatched, you may be liable for the full order value. Refunds and amendments are subject to our discretion unless otherwise required by UK consumer law.
Florist Wennington takes pride in providing fresh, high-quality flowers and arrangements. If you are not satisfied with your order or if your flowers arrive damaged or in poor condition, please notify us within 24 hours of delivery. We may request photographic evidence to assess your concerns and determine an appropriate resolution, which may include a replacement or partial/full refund. Compensation will be provided entirely at Florist Wennington’s discretion, subject to the circumstances of the individual case and your statutory rights.
Please note that, due to the perishable nature of flowers, returns may not be possible except where there is evidence of damage, defect, or incorrect items supplied. We are unable to offer refunds for issues resulting from incorrect or incomplete delivery details provided by the customer.
Whilst Florist Wennington endeavours to fulfil all orders and deliver within agreed timeframes, we accept no liability for events beyond our reasonable control, including but not limited to delays, non-delivery due to recipient absence, incorrect address details, natural disasters, strikes, or adverse weather conditions.
Our liability for any direct loss arising from our negligence or breach of these Terms & Conditions shall be limited to the price of the order in question. To the maximum extent permitted by law, we expressly exclude liability for any indirect, incidental, or consequential losses or damages, including but not limited to loss of profit, revenue, data, or goodwill.
Nothing in these Terms & Conditions excludes or limits Florist Wennington’s liability for personal injury or death caused by our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable UK law.
All content on the Florist Wennington website, including but not limited to text, images, graphics, and logos, is the property of Florist Wennington or its licensors. You may not copy, reproduce, distribute, or use any content for commercial purposes without our express written consent.
We take the privacy of your personal information seriously and process your data in accordance with our Privacy Policy and all applicable UK data protection regulations. We will only use your details to process and deliver your flower order and provide associated customer service. For more information on how we handle your data, please refer to our Privacy Policy.
Florist Wennington reserves the right to revise and update these Terms & Conditions at any time to reflect changes in the law, our business practices, or to enhance our customer service. The latest version will always be available on our website. Your continued use of our website and services constitutes acceptance of any changes made.
These Terms & Conditions, and any dispute or claim arising from or in connection with them (including any non-contractual disputes), are governed by the laws of England and Wales. Any disputes relating to orders made with Florist Wennington shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any queries, require assistance with your order, or wish to request a cancellation, please contact our customer service team using the details provided on our website. We strive to respond promptly and resolve all issues professionally, ensuring your satisfaction with our floristry and online flower delivery in Wennington and beyond.
By placing an order with Florist Wennington for flower delivery services in Wennington or the surrounding areas, you confirm that you have read, understood, and accept these Terms & Conditions in full.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wennington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wennington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
